Service Industry Association


Companies in America, Europe, and APAC that support the high technology service supply chain are members of the Service Industry Association (SIA)

The high technology products being supported are defined as:

  • Digitally Connected
  • Distributed
  • Requiring Service Level Agreements (SLA)

Technologies and environments include:

  • Data Centers
  • Laptops
  • Point of Sale (POS) Technologies
  • Printers
  • Networking Technologies
  • Servers
  • Storage Devices

The service supply chain includes:

  • Configuration, Staging, and Deployment
  • Installation and Integration
  • Onsite, Remote, and Depot Service
  • Parts and Inventory Procurement, Warehousing, and Logistics
  • Call Center/Help Desk
  • Contract and Warranty Management
  • Returns Management and IT Asset Disposition (ITAD)

The businesses are categorized as:

  • Independent Service Organizations (ISOs), typically supporting a wide range of onsite services
  • Parts, Labor, Logistics, Repair, Help Desk/Call Center, and ITAD/Asset Recovery/Remarketing Providers
  • Software Providers
  • Manufacturers/OEMs with Onsite Service, Depot Repair, and/or Logistics Services
  • Value-Added Resellers (VAR)

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