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Who is SIA
History of SIA
Board Members
Partners
Why SIA
Vision and Mission
Strategy
Members
Benefits
Sustainability
Sponsors
Events
Engage
Member Login
Manage my Membership
Membership Directory
Members Only Content
Menu
Who is SIA
History of SIA
Board Members
Partners
Why SIA
Vision and Mission
Strategy
Members
Benefits
Sustainability
Sponsors
Events
Engage
Member Login
Manage my Membership
Membership Directory
Members Only Content
Members
Companies in America, Europe, and APAC that support the high technology service supply chain are members of the Service Industry Association (SIA)
The high technology products being supported are defined as:
Digitally Connected
Distributed
Requiring Service Level Agreements (SLA)
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The high technology products being supported are defined as:
Data Centers
Laptops
Printers
Point of Sale (POS) Technologies
Networking Technologies
Servers
Storage Devices
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The service supply chain includes:
Configuration, Staging, and Deployment
Installation and Integration
Onsite, Remote, and Depot Service
Parts and Inventory Procurement, Warehousing, and Logistics
Call Center/Help Desk
Contract and Warranty Management
Returns Management and IT Asset Disposition (ITAD)
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The businesses are categorized as:
Third Party Maintainer (TPM) Providers, typically supporting a wide range of onsite services
Parts, Labor, Logistics, Repair, Help Desk/Call Center, and ITAD/Asset Recovery/Remarketing Providers
Software Providers
Manufacturers/OEMs with Onsite Service, Depot Repair, and/or Logistics Services
Value-Added Resellers (VAR)
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