Service Industry Association (SIA) Members and Guests Join from Throughout Europe for a Roundtable Discussion in Scotland

European Service Leaders Gather to Discuss Collaboration and Customer Support

SAN DIEGO–(BUSINESS WIRE)–The Service Industry Association (SIA), a non-profit association of enterprises involved in the support of high technology products, announced the completion of another successful roundtable discussion, held July 25 in Stirling, Scotland. Hosted by Efficient Client Services, the meeting took place in the historic Touch Centre where service leaders from Denmark, England, France, Germany, Ireland, Scotland, The Netherlands and the US gathered for the session.

“The SIA is an important organization for service companies like ours delivering lifecycle support to OEM systems”

Participants began with a discussion around partnerships, including those with competitors, addressing the unique opportunities and challenges of collaboration in Europe. The second portion dealt with the challenges of servicing end-users’ installed equipment in the current European environment.

“The SIA is an important organization for service companies like ours delivering lifecycle support to OEM systems,” said Jonty Marnoch, CEO, Efficient Client Services. “It gives us the occasion to share trends that we are facing, and to secure partnerships that extend our footprint with our customers. We will continue to support the SIA, hosting events and dedicating our time, to help the association expand.”

About the SIA

The mission of the Service Industry Association is to support the development of service partnerships and to serve as a forum for members to enhance their businesses and the betterment of the industry. The SIA was founded in 1985 as the leading trade association for companies engaged in the repair of electronic hardware and those that support the high technology service industry. Members include independent service providers, consultants, software companies, OEMs, and logistics support companies. The SIA was instrumental in fighting for the rights of end users in the Right to Repair Act (part of the DMCA since 1998), supported many court briefs, white papers and complaints filed with the U.S. Department of Justice, all 50 states attorneys general, European Council, and Canadian Commission in support of open and competitive service. Member companies cover the globe and include North America, South America, Europe and APAC. Learn more about the SIA at

Upcoming SIA Roundtables include:

  • September 12, 2013 – San Francisco, CA
  • September 26, 2013 – Singapore
  • December 5, 2013 – Ft. Lauderdale, Florida


Claudia J. Betzner, Exec. Dir.