SIA Finishes 2013 with Its Final Roundtable of the Year

High Technology Service Executives Gathered to Discuss ‘2014 and Beyond’ Industry Issues

AN DIEGO–(BUSINESS WIRE)–The Service Industry Association (SIA), a non-profit association of enterprises involved in the support of high technology products, conducted its last roundtable for 2013 in Hollywood, Florida last week. Held in the new Empire Office showroom, the roundtable drew more than 25 executives to discuss solutions and workforce changes affecting their businesses. Claudia Betnzer, Chief Executive of SIA moderated the roundtable along with the association’s final board meeting of the year.

“It is clear that the association holds value to our member service executives, and I give credit to the board, volunteer committees and Claudia for ensuring that it continues to do so. We look forward to another expansion year in 2014.”

“We are inspired by the tremendous growth and interest that the SIA has experienced this year,” commented Randy Parks, SIA President and VP Strategic Solutions, Logical Maintenance Solutions (LMS). “It is clear that the association holds value to our member service executives, and I give credit to the board, volunteer committees and Claudia for ensuring that it continues to do so. We look forward to another expansion year in 2014.”

Bill McCubbins, Executive VP of POSDATA’s Control Solutions Division, kicked-off the meeting with an eye-opening presentation about mobile device management and the opportunities this evolving requirement offers SIA members. The discussion then turned to Enoch Timothy, Chairman of Paladin Consulting, who provided interesting details and nuances about the Millennial Generation, and how the workplace must evolve to accommodate a their new way of thinking and working.

About the SIA

The mission of SIA is to promote service partnerships and to serve as a forum for members to enhance their businesses for the betterment of the industry. The SIA was founded in 1985 as the leading trade association for companies engaged in the repair of electronic hardware and those that support the industry. Members include independent service providers, depot, parts, consultants, software companies, OEMs, and logistics support companies. The SIA was instrumental in fighting for the rights of end users in the Right to Repair Act (part of the DMCA since 1998) and supports all owners’ rights groups for open and competitive service. Member companies cover the globe and include North America, South America, Europe and APAC. Learn more about the SIA at www.servicenetwork.org.

Upcoming SIA events include:

• March 30-April 1, 2014 – Annual SIA Executive Summit
• Quarterly U.S roundtables
• August 28, 2014 EU Roundtable, Dublin, Ireland
• October 16, 2014 APAC/US Global Roundtable Big Island, Hawaii

Contacts

Service Industry Association
Claudia J. Betzner, Exec. Dir.
619-221-9200 or cbetzner@servicenetwork.org