IDC Q2 2016 Quarterly Update
Q2 2016 areas of interest for the IDC support team as reported by Rob Brothers, Program Vice President Software & Hardware Support and Deploy Services:
We had a very successful execution of a customer satisfaction study for support of the major technologies (servers, storage, networking, and converged systems). We plan on a few marketscapes around that before the end of the year, our guess is about 2 due to some high demands for market sizing and the effect cloud is having on the support market. Very interesting work if anyone is interested. As always please let us know on topic areas that would be of interest.
Google Cloud in the Enterprise: Opportunities for Differentiation Through Support
Mar 2016 | Doc #lcUS41157916 | IDC Link
On-Demand Live Phone Support: Samsung Expands Support Functionality in Samsung+ App
Mar 2016 | Doc #lcUS41158016 | IDC Link
Set and Forget It, Part 2: The Impact of “Proactive” Support
Mar 2016 | Doc #US41052615 | Industry Development and Models
Deployment Services for x86 Servers
Mar 2016 | Doc #US41056515 | IDC Survey
Worldwide x86 Attach Rate Study, 2015
Feb 2016 | Doc #US41016815 | IDC Survey
CenturyLink: Expanding Managed Security Services Capabilities
Mar 2016 | Doc #US41152216 | Vendor Profile
Robert Ayoub, Christina Richmond, Martha Vazquez
Verizon Displays Security Services Capabilities at RSA Conference 2016
Mar 2016 | Doc #US41081816 | Flash
Christina Richmond, Martha Vazquez
IBM Acquires Resilient Systems and Bolsters Incident Response Services
Mar 2016 | Doc #lcUS41080016 | IDC Link
Christina Richmond, Robert Westervelt, Martha Vazquez