Essintial CEO Assumes Service Industry Association’s Presidential Post

Tom York embarks upon his first term as the organization’s leader

April 01, 2014 09:00 AM Eastern Daylight Time
Service Industry Executive Summit 2014

SAN DIEGO–(BUSINESS WIRE)–The Service Industry Association (SIA), a non-profit association of enterprises involved in the service and support supply chain of technology products, announced today at its 29th annual Service Executive Leader Summit, that Tom York, CEO of Essintial Enterprise Solutions, a leading provider of enterprise infrastructure solutions, was elected by the SIA Board to the position of Board President. A 10-year member, Mr. York’s appointment demonstrates his personal commitment and Essintial’s dedication to the industry and the organization.

“I am thrilled that Mr. York agreed to take over this responsibility”

“No other association has persevered to support service and support companies and leaders for the last 30 years like the SIA,” commented Mr. York. “This organization and its members are as passionate about creating and sharing thought leadership and best practices as I am, and I want to continue that legacy. In addition to growing the membership, I intend to enhance the development and advocacy of more service research and benchmarks that is beneficial for all of us.”

A tenured service leader, Mr. York joined Essintial in 2012 to direct the company’s profitable growth and strategic evolution after a 31-year career at IBM. There, Mr. York held a number of executive positions in services delivery, sales, operations, and strategy in the professional services, maintenance, and technical support lines of business. In his last roles at IBM, he served as Vice President, Maintenance and Technical Support, Americas and Vice President, Global Strategy, Maintenance & Technical Support.

“I am thrilled that Mr. York agreed to take over this responsibility,” stated Randy Parks, SIA Board Chairman, and Vice President, Logistical Maintenance Solutions (LMS). “Mr. York has more than shown his interest in the SIA’s success, and his knowledge of the industry and association will be valuable in reaching his and the organization’s objectives: I look forward to supporting him in his endeavors to do so.”

About the SIA

The mission of SIA is to promote service partnerships and to serve as a forum for members to enhance their businesses for the betterment of the industry. The SIA was founded in 1985 as the leading trade association for companies engaged in the repair of electronic hardware and those that support the industry. Members include independent service providers, consultants, software companies, OEMs, and logistics support companies. The SIA was instrumental in fighting for the rights of end users in the Right to Repair Act (part of the DMCA since 1998) and supports all owners’ rights groups for open and competitive service. Member companies cover the globe and include North America, South America, Europe and APAC. Learn more about the SIA at

Upcoming SIA events include:

  • June 19, 2014 – Roundtable: Chicago, IL
  • August 28, 2014 – Roundtable: Dublin, Ireland
  • October 13-14, 2014 – Global Roundtable: Big Island, Hawaii


Service Industry Association
Claudia J. Betzner, Exec. Dir.