Service Industry Association


SIA collaborates with like-minded service supply chain organizations who also support enhancing the high technology industry by promoting an open environment of interdependence and co-operation between manufacturers, independent servicers and users providing value-adding solutions for customers. Current partner organizations include:

The Association of Service and Computer Dealers and the North American Association of Telecom Dealers (Ascdi/NATD) is a not for profit association of companies that buy, sell and service computer, telecom and other technical equipment and solutions.

Closely aligned with the SIA, Ascdi/NATD:

  • Represents and promotes members to end users, manufacturers and government agencies
  • Conducts annual and regional association meetings for members to connect
  • Fights on behalf of honest resellers worldwide on the issues surrounding counterfeit, import restrictions, resale restrictions, software transfer and right to repair was founded in 2013 by consumers, environmental organizations, digital advocacy groups, and the aftermarket to advocate for a free, independent market for repair and reuse.

The Coalition:

  • Combats restrictions for consumers or their repairers to repair and reuse purchases
  • Supports repair, which helps create local jobs, and repair and reuse benefits the environment by reducing end-of-life electronic products
  • Advocates for the freedom to maintain, innovate, and improve upon consumer purchased products

Find out how you can get involved at



Free ICT Europe (FIE) is a not-for-profit foundation actively promoting the ICT Secondary Market within Europe. ICT’s objective is to secure the right of  ownership and the freedom for consumers and businesses alike to freely choose their providers to trade, maintain and repair.

ICT focuses on addressing the restrictive practices undertaken by Original Equipment Manufacturers (OEMs), ensuring serviceability, and promoting common standards for reuse and resale of equipment and software and achieving contract transparency to protect end users against unfair business practices.



International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets.

Working closely with IDC’s Software & Hardware Support and Deploy Services business segment, SIA offers members exclusive access to IDC research. By participating in IDC’s world-class benchmarking studies, members also have the opportunity to compare operational performance against industry aggregates.

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