Why SIA
The Service Industry Association’s strives is to enhance the high technology industry by promoting an open environment of interdependence and co-operation between manufacturers, independent servicers and users by providing value-adding solutions for customers.The association’s thought leadership, access to best practices and research, advocacy, annual and regional meetings, and partnerships give members the information and access to peers, partners, and competitors to set business strategy and develop relationships that support personal and professional growth objectives.
Through thought leadership, access to best practices and research, advocacy, annual and regional meetings, and partnerships, the Service Industry Association (SIA) gives members the information and access to peers, partners, and competitors to set business strategy and develop relationships that support personal and professional growth objectives.The SIA provides:
Insight
A unique understanding of the marketplace and trends
Business Development
Forums for businesses to connect directly and indirectly, creating opportunities to grow revenue, capabilities, and service offerings
Credibility
Expertise from association with the association, directly and indirectly, through the associations’ thought leadership, PR, and other communications’ mediums
Information
Data, benchmarks, and related information that can be applied to member organizations’ businesses to help drive improvements and growth
Advocacy
Promotion of user choices, effective cooperation between manufacturers, independent service organizations, users, and customers, and adoption of new technologies, processes, and programs for the service supply chain.
SIA Member Benefits
- Access to global service supply chain industry executives
- Industry leader contribution and participation
- Increased company visibility and awareness
- Direct access to various constituents within the service supply chain
Companies in the Americas, Europe, and APAC that support the high technology service supply chain are members of the Service Industry Association (SIA).The high technology products being supported are defined as:
- Digitally connected
- Distributed
- Complying to service level agreements (SLAs)
Technologies and environments include:
- Data centers
- Laptops
- Point of sale (POS) technologies
- Printers
- Networking technologies
- Servers
- Storage devices
The service supply chain includes:
- Configuration, staging, and deployment
- Installation and integration
- Onsite, remote, and depot service
- Parts and inventory procurement, warehousing, and logistics
- Call Center/Help Desk
- Contract and warranty management
- Returns management and ITAD
The businesses are categorized as:
- Independent service organizations (ISOs), typically supporting a wide range of onsite services
- Parts, labor, logistics, repair, help desk/call center, and ITAD/asset recovery/remarketing providers
- Self-servicers
- Software providers
- Manufacturers/OEMs with onsite service, depot repair, and/or logistics services
- VARs (value-added resellers)