Service Industry Association


How To Prioritize Your 2016 Technology Road Map

Posted: November 18, 2015

As we head into another new year, companies are assessing how to prioritize the endless list of demands and to-dos to manage. Part of that is determining which IT projects to tackle in 2016. Here’s Field Technologies’ advice on how to prioritize IT projects.


The Re-invention of Manufacturing is profoundly changing Field Service

Posted: November 2, 2015

No longer do manufacturers just ‘make stuff’, they provide services such as financing, maintenance programs, lifecycle consulting or even outcome orientated service contracts. Complex equipment manufacturers are leading the way in evolving ever more strategic relationships with their clients, as they deliver their technology as a service outcome rather than stand-alone product.


Is The Cloud Taking Over Field Service?

Posted: October 26, 2015

The Service Council recently released a report that indicated 84 percent of service executives have little or no reservations about using a cloud-based offering to run their field service operations. A metric like this illustrates a huge shift that’s occurred over the past handful of years.


The Field Team Can Be The Catalyst To Spreading A Service Culture

Posted: August 25, 2015

Aly Pinder, Jr., sr. research analyst for service management, Aberdeen Group, Does the service team drive your business? Are your field technicians doing more for your brand than ever before? The answer to both questions should be yes if your organization hopes to drive profitability and embrace the evolution that is making customers the centerpiece


Real-World Advice For IoT Success

Posted: August 24, 2015

Learn how your peers are successfully leveraging M2M/IoT within their organizations. IoT continues to permeate the minds of today’s technology decision makers in all of the industries we reach.

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