Service Industry Association


SEI Acquires Compu-Fix

Posted: January 26, 2016

SEI, a Third Party Maintenance (“TPM”) services provider for mission-critical data center infrastructure, has acquired Compu-Fix, a TPM provider serving the Pittsburgh market and surrounding areas. SEI plans to leverage the strong reputation and service capabilities of Compu-Fix to bolster its presence in the geography and to offer existing and new customers superior maintenance services.


Preparing for the Internet of Things

Posted: November 30, 2015

According to a recent McKinsey Global Institute report, the networking efficiencies and opportunities created by the Internet of Things may have a global economic impact of as much as $11 trillion per year by 2025 across multiple sectors. The report also suggests that, although consumer applications seem to be on the leading edge of adoption, nearly


Focus More on the Customer Experience

Posted: November 20, 2015

According to a recent Aberdeen report, Evolution of the Field Service Business: Optimizing the Field Service Chain, 68 percent of survey respondents cited customer satisfaction as the most critical metric that defines service success. What was considered above and beyond the call of duty in service five years ago is now table stakes. To remain competitive

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