Service Industry Association

LIVE Webinar on Support Organization Evolution with Guest Speaker Rob Brothers, IDC

September 22nd, 2020 -

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To Register for this event, please send an email with the subject "Registration, Support Organization Evolution Webinar 09/22" and your basic contact information to [email protected].

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Cloud technology trends are a double-edged sword for hardware support companies. On one hand, edge/IoT/analytics in the delivery of support provides access to state-of-the-art and easy-to-implement solutions, such as field service mobility, remote diagnostics, service parts optimization (logistics), and proactive/preventative care through AI and cognitive abilities (I am sure there are some other acronyms we can toss in to that mix). This of course improves the overall productivity and efficiency of service logistics and field service operations — think faster, better and, in theory, cheaper service.

Alternatively, this same technology is lowering the demand for onsite field service events in general. These new technologies for “cloud” (think hyperconverged infrastructure or software-defined networks) can be supported remotely through virtualization and connectivity to those devices that have steadily increased, thus decreasing the overall demand for onsite field service. To achieve predictable and sustainable revenue growth and possibly profit margin, we believe support organizations can benefit from the strategies laid out in this webinar.


SIA Members register FREE to join the LIVE webinar.

Contact Patricia Oponski ([email protected]), Executive Administrator for more information

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