Service Industry Association

2016 Service Industry Global Executive Summit for Service Leaders

April 10th, 2016 - April 12th, 2016

Mirage Hotel

Growth & Profits through Partnerships & MegaTechTrends

31st Annual Event Highlights

  • Association Address – SIA Board President, Tom York, CEO/President Essintial Enterprise Solutions
  • IDC – Marketplace Insights & Trends
  • The Digital Economy
  • Leadership 101
  • Corporate Culture
  • Gartner – TPM Trends & Opportunities
  • Big Data
  • Trends Accelerating Growth
  • Global Expansion
  • Company Valuation
  • Outsourcing

Each year, the Service Industry Association (SIA) hosts an annual executive summit to bring together service executives from around the world. For the 31st  consecutive year, global service leaders from will gather to discuss industry trends, share best practices, and network for the 2 ½ day conference.

Join us for the SIA’s 31st Annual Service Industry Executive Summit for Service Leaders. Please complete the form below or contact Claudia Betzner at 619-458-9063 or [email protected] for more information.


Executives and leaders with P&L responsibility in the service supply chain. Click here to learn more about SIA members.


Members – fees applicable until 8/31/2015; rates increase $200 after 9/1/2015 and another $200 after 12/31/2015 until event

  • $1,400 – 1st registrant
  • $900 – 2nd registrant
  • $700 – each additional registrant

Non-Members– fees applicable until 8/31/2015; rates increase $200 after 9/1/2015 and another $200 after 12/31/2015 until event

  • $1,600 – 1st registrant
  • $1,000 – 2nd registrant
  • $900 – each additional registrant

Grand Finale – Tuesday, April 12, 2016

  • Included for paid attendees
  • $100 for additional guests

Save event in: I-Cal or Google Calendar

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Mirage Hotel
3400 S Las Vegas Blvd
Las Vegas, NV 89109



Welcome Reception – Sunday, April 10

  • Bermuda B Room (Registration Desk #2 opens at 5:00 pm)  

6:30 pm


Strategic Day One:  Monday, April 11, 2016

  • Bermuda A: General Session
  • Bermuda B: Food & Exhibits   

8:30-9:15 am

Amcor Logo

  • Breakfast with new members & SIA Council (Martinique A)

9:15 – 9:30 am

  • Welcome 
  • Tom York, SIA Board President; Claudia Betzner, SIA Executive Director & Summit Chair

9:30 – 10:30 am

  • MegaTechTrends of the Digital Economy


  • Rob Brothers – Vice President IDC Software & Hardware Support Services
    • Worldwide service delivery, software, and hardware trends
    • Digital technologies impact on the enterprise and IT infrastructure
    • Growth opportunities for service supply chain providers

10:30 – 11:00 am

  • Break & Networking

11:00 – 12:00 pm

  • Growth & Opportunities: Trends in the Digital Economy
  • Tomas O’Leary, President Origina and Session Chairman; Frank D’Alessio, President Maintech; Bill Comfort, President, DecisionOne Corporation; John Wozniak, President SMS
    • Technology trends accelerating growth: hyper scale, midrange, cloud, and distributed technologies

12:00 – 1:00 pm

Workmarket logo

1:00 – 2:00 pm

  • Global Expansion: A Panel Discussion
  • Bernd Appleby, President TERiX & Session Chairman (NA); Kow Ya, Executive Director DeClout (APAC); Thomas Wolff, Director Partner Management, Technogroup (Europe); Joel Chait, Director Sales ISC Group (Central & Latin America)
    • Is international growth and expanding your global footprint right for your company?
    • Cultural acceptance of TPMs in countries dominated by OEM service
    • Finding the right international partner – advantages/disadvantages of subcontracting & establishing foreign entities

2:00 – 3:00 pm

  • Valuing your company
  • Michael Kosty, Vice President, Bregal Sagemount Capital; Tim McMahon, Managing Director and Grant Grava, Director, Covington Associates
    • What is your company worth?
    • What are investment bankers and equity partners seeking?
    • Strategic partner vs. equity partner

3:00 – 3:30pm

  • Break & Networking

3:30 – 4:30 pm

  • Breakouts – Bermuda B (questions and sign-up on Summit app)
    • Big Data (Bermuda A) – Bernd Appleby, President TERIX and Big Data Committee Chair
    • Grow in the Cloud (Bermuda B) – Jeff Andrews, Chief Technology Officer GT Software
    • Cyber Security (Bermuda B) – Dr. Richard Schroth, Managing Director Global Cyber Practice Newport Board Group

6:00 – 7:30 pm


Operational Day Two:  Tuesday, April 12, 2016

  • Bermuda A General Session
  • Bermuda B: Exhibits Breakfast & Break  

8:00 – 8:30 am


8:30 – 9:00 am

  • State & Vision of the Association
  • Tom York, SIA Board President & President Essintial Enterprise Solutions

9:00 – 9:40 am

  • TPM Trends and Opportunities
  • Christine Tenneson, Research Director, Gartner
    • What end users want
    • Current and emerging competition
    • Differentiating TPM offerings and value proposition for end users…and sourcing and procurement

9:40 – 10:25 am

  • What keeps you up at night? A Panel Discussion
  • Dwight Strayer, C.O.O. Service Express & Session Chairman; Rich Guglielmo, C.O.O. Amcor Service Solutions; Greg Lorenzen, VP Sales & Marketing, Essintial Enterprise Solutions
    • Thinking outside the box
    • Technology trends are depressing profits
    • Re-engineering your labor force to today’s technology

10:25 – 10:40 am

  • Break & Networking   

10:40 – 11:30 am

  • Outsourcing: A Panel Discussion
  • Craig Youngblood, President LMS & Session Chairman; Liz Benz, Executive V.P. Sales & Emerging Markets, Field Nation
    • When & how much outsourcing
    • Outsourcing non-core

11:30 – 12:30 pm

  • Building a Performance Driven Culture that Drives Great Results
  • Ron Alvesteffer, President & CEO, Service Express, Inc (SEI)
    • How SEI’s unique Vision has led to shared success for employees, for SEI and for shareholders
    • How tracking and using numbers the right way can improve employee engagement while ensuring they’re focused on accomplishing the right things
    • How SEI invests in people and creates an environment where they can work hard, have fun and get great results

12:30 – 1:30 Lunch

2:00 pm

  • Breakouts 
    • Owners Rights – Free ICT, REPAIR.ORG, Tomas O’Leary, Todd Bone
    • Networking – Network to partner or just to meet! Complete delegate listing and contact information provided to schedule in advance; The Board and Executive Director can help with introductions)

6:00 pm

maintechlogo (1)

7:00 pm

  • Grand Finale Dinner – Lavo Palazzo at the Venetian 
  • (Guest of attendee tickets available at Registration for $125 each)
  • Sponsored by: SEI and CSDP

sei CSDP

9:30 pm

  • After Party – 1OAK Mirage 


The location for 2016 Summit is Mirage hotel in Las Vegas, Nevada. SIA is the non-profit association that can enable it’s members to increase their profit through networking. The summit is where serious business meets networking fun.The program is directed to Presidents, Owners and C-Level Executives in high-tech service companies in IT and Medical, parts companies, depot repair companies and the suppliers of services to the high tech service industry. This includes Companies that do service in Business, Financial, Retail, Government and POS equipment including payment processing.

SIA has a discount hotel rate at the Mirage of $135. Make your reservations directly by calling the Mirage at 1-800-627-6667. Use booking code SIES16A to identify your affiliation with the Service Industry Executive Summit for Service Leaders.

*Please disregard any telemarketers claiming to provide discounted early bird room rates at Mirage using names like Exhibitor Housing, Global Housing, or Travel Associates. These companies are not affiliated with SIA or Mirage nor do they have Mirage room blocks: you may lose your deposit and reservation if you book with them. The only secure is the link below.

Book online here.

Service Industry Association


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