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Service Industry Association

Silver or Gold Sponsor Spotlight

Our Silver & Gold Sponsors demonstrate their highest level of commitment to the Association and service through their organization’s contribution to SIA’s mission and growth


This Month's Spotlight is on:

Integra Multi Vendor Services

SILVER SPONSOR

Integra Multi Vendor Services B.V. has been founded in 2013 with the ambition to become the regional (BENELUX) market leader in the IT lifecycle services industry. Our key focus is to strengthen the IT lifecycle with smart solutions, leading our customers to IT excellence while reducing Total Cost of Ownership and simplifying Infrastructure Manageability.

We have been supporting various types of equipment, ranging from entry-level to mainframe systems all being a key component of our customers production infrastructure. With our corporate experience and proven track record in IT maintenance services, Integra is capable of delivering a high quality, yet flexible services portfolio protecting business continuity in critical IT environments for customers all over the globe.

Our services and solutions portfolio varies from ad hoc, non-contractual activities to strict SLA based deliverables in mission critical IT environments. Key factor in our success is our multi-vendor strategy and independent service model utilizing certified engineers with expert knowledge in nearly all major hardware vendors. Next to this we provide a variety of value added services, like data migrations, IMAC (Install, Move, Add and Change), ITAD (IT Asset Disposition) and secure data erasure services.

Vendor Portfolio
Integra’s strategy resides on being a truly independent, multi-vendor hardware support company with no direct (limiting) ties to the major vendors. By relying on ex-vendor employees having their certifications and tools to maintain complex IT systems, Integra is able to guarantee high levels of expertise needed to deliver the service performance our customers demand. Major vendors/systems we currently support (but not limited to) are:

HPE | Storageworks, Proliant, Integrity, Procurve, Aruba, 3Par, EVA
Dell | PowerVault, PowerEdge, PowerConnect, Equallogic
Cisco | Catalyst, ASA, ACE, ISR, Nexus, UCS
IBM | System X, System Storage, Total Storage, Storwize
EMC | VNX, VNXe, Clariion, AX
Netapp | FAS, vFAS
SUN Oracle | Fire, Netra, Sparc Enterprise, UltraSparc, StorageTek

And and a majority of the tape storage portfolio brands like StorageTek, Quantum, HP, ADIC, DELL, Qualstar, Spectra-Logic, Tandberg and BDT.

Personalized Service Options and TAC
Integra Premier Support provides a wide range of additional options to every support contract to create a perfect fit for every unique situation and organization, providing special attention to service flexibility and customer requirements for critical infrastructure support.

Customers with a valid Integra support contract have 24/7 access to a wide range of informational and technical support tools through our technical assistance center, enabling end users to manage incidents, support contracts and configuration items all within a centralized, on-line environment.

Service Level Agreements
Having the majority of our customers residing in the corporate work field, Integra provides a wide variety of service levels suitable for almost every vendor warranty replacement or direct uplift. Over 65% of our service level agreements in place are mission critical service levels, having our certified field engineers onsite with the customer within 4 hours, round the clock.

In order to meet our strict service levels, Integra has several strategic warehousing locations, accessible 24×7 and geographically spread around the world operated by 3rd party logistics management companies.

By utilizing these stocking locations efficiently Integra is able to cover the majority of urban areas internationally within 2 hours from part dispatching. For domestic next business day delivery, Integra works closely together with several logistics partners responsible for our in-night spares delivery program, delivering the spares directly to our field engineers during evening time for case attendance the next day.

Governance and Quality Control
Integra has a governance plan in place to control and retain proper task execution. The different sets of roles, responsibilities and processes are described in detail and are available organization-wide for review and improvement when required. The governance plan does not only include the typical general objectives such as administrational, financial, operational or service processes, but it also includes an educational objective to contribute to a positive learning environment where people are motivated to not only gain but share knowledge as well.

Education and training is critical to ensure our customers get the service and support they require as well as for our field engineers to keep up with the fast changing IT market and new manufacturer equipment releases. Integra is committed to professional development of its employees, partners and contractors to maintain a high level of technical expertise, including its certifications, across the broad spectrum of our multi vendor service portfolio.

In collaboration with our top 10 customers, Integra is periodically measuring internal performance, creating improvements and implementing process changes to perceive optimal operational results and customer satisfaction.

Integra constantly strives to perfect its service delivery and practices to “solution thinking”. A strong customer focus is top of mind when helping our clients exceeding their IT expectations; this is why companies choose Integra as their trusted business partner in IT

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