Service Industry Association

Silver or Gold Sponsor Spotlight

Our Silver & Gold Sponsors demonstrate their highest level of commitment to the Association and service through their organization’s contribution to SIA’s mission and growth

This Month's Spotlight is on:

Smart 3rd Party


According to Gartner Smart 3rd Party (S3P) is a pure play TPM, furthermore S3P is a pure play channel company, we do not sell direct.  We provide IT hardware maintenance and support for servers, storage, and networking. The foundation of S3P’s TPM delivery encompasses a model that excels at delivering exceptional service, and a new disruptive supply chain model that enables us to offer the best pricing in the marketplace. Since day one our foundation is based on four key principles that drive our success:

  1. Price to win
  2. Fast quotes
  3. Great service
  4. Flexibility

We have proven over and over that our partner’s business and success drive our success.  The S3P guarantee:

  • You maintain 100% account control
  • We never compete with our partners
  • We don’t sell direct to end users
  • We are a Pure Play TPM according to Gartner
  • We don’t sell hardware

At Smart 3rd Party we understand today’s enterprise requires global IT infrastructure, meaning your maintenance and support requirements are 24x7x365 around the globe. Our Smart-Chain supply chain logistics platform, implemented globally, ensures parts arrive when needed. Coupled with our Smart FE Field Engineering platform, your FE will arrive onsite when needed around the globe.

Ken Peck is Smart 3rd Party President since 2013. Under Ken’s leadership, Smart 3rd Party has experienced an annual growth rate of 62% and more year after year. His key objectives are to provide high-quality TPM services by eliminating all of the confusing layers of maintenance delivery and optimizing the existing ecosystem that exists in the support and maintenance space.

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