Service Industry Association


Get involved with an SIA Committee to share and develop best practices and industry benchmarks! If an applicable Committee does not exist, consider developing one yourself!

Big Data Committee

Chair: Alfried Netzband, Managing Director at Technogroup
Committee Members: Thomas Clauser, Vice President Business Intelligence, Essintial Enterprise Solutions
Dwight Strayer, COO Service Express

What IS the Big Data Project? Each member of the project will contribute their call data (securely and confidentially) into a data lake which performs analytics.  It does NOT matter how complete or what format the data is in, it will all be normalized and connected. Stop making decisions with your “GUT”!  The insights that could

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