Service Industry Association


History of SIA

Service Industry Association (SIA) was founded in 1985 as NCSN (National Computer Service Network) as the leading trade association for companies engaged in the repair of electronic hardware and in support of the high tech service industry. SIA was formed to provide business-to-business network to promote partnerships between member companies. The name was changed in 1999 to reflect the association’s scope and global reach. Today, SIA members include companies from America, Europe, and APAC that support the high technology service supply chain.

Throughout its history, SIA has been instrumental in fighting for the rights of high technology end users. Initiatives have included: the Right to Repair Act (now part of the Digital Millennium Copyright Act established in 1998), friend of the court briefs, white papers and complaints filed with the Department of Justice to the United States, European Council, and Canadian Commission in support of open and competitive service. SIA also supports with legislation pending in four states.


Corporate Sponsors of the Service Industry Association demonstrate their commitment to the high technology service industry and the Association’s mission . It is with these organizations’ support that SIA can provide even more value to its current and future members, and grow its global footprint.


Get involved with an SIA Committee to share and develop best practices and industry benchmarks! If an applicable Committee does not exist, consider developing one yourself!

Big Data Committee

Chair: Alfried Netzband, Managing Director at Technogroup
Committee Members: Thomas Clauser, Vice President Business Intelligence, Essintial Enterprise Solutions
Dwight Strayer, COO Service Express

What IS the Big Data Project? Each member of the project will contribute their call data (securely and confidentially) into a data lake which performs analytics.  It does NOT matter how complete or what format the data is in, it will all be normalized and connected. Stop making decisions with your “GUT”!  The insights that could

See More Committees


SIA collaborates with like-minded service supply chain organizations who support enhancing the high technology industry by promoting an open environment of interdependence and co-operation between manufacturers, independent servicers and users by providing value-adding solutions for customers. Current partner organizations include:

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