Navigation

Menu
Service Industry Association

Why SIA

Mission

The Service Industry Association’s strives is to enhance the high technology industry by promoting an open environment of interdependence and co-operation between manufacturers, independent servicers and users by providing value-adding solutions for customers.The association’s thought leadership, access to best practices and research, advocacy, annual and regional meetings, and partnerships give members the information and access to peers, partners, and competitors to set business strategy and develop relationships that support personal and professional growth objectives.

Benefits

Through thought leadership, access to best practices and research, advocacy, annual and regional meetings, and partnerships, the Service Industry Association (SIA) gives members the information and access to peers, partners, and competitors to set business strategy and develop relationships that support personal and professional growth objectives.The SIA provides:

  • Insight – a unique understanding of the marketplace and trends
  • Business Development – forums for businesses to connect directly and indirectly, creating opportunities to grow revenue, capabilities, and service offerings
  • Credibility – expertise from association with the association, directly and indirectly, through the associations’ thought leadership, PR, and other communications’ mediums
  • Information – data, benchmarks, and related information that can be applied to member organizations’ businesses to help drive improvements and growth
  • Advocacy – promotion of user choices, effective cooperation between manufacturers, independent service organizations, users, and customers, and adoption of new technologies, processes, and programs for the service supply chain.

SIA Member Benefits

  • Access to global service supply chain industry executives
  • Industry leader contribution and participation
  • Increased company visibility and awareness
  • Direct access to various constituents within the service supply chain

Members

Companies in the Americas, Europe, and APAC that support the high technology service supply chain are members of the Service Industry Association (SIA).The high technology products being supported are defined as:

  • Digitally connected
  • Distributed
  • Complying to service level agreements (SLAs)

Technologies and environments include:

  • Data centers
  • Laptops
  • Point of sale (POS) technologies
  • Printers
  • Networking technologies
  • Servers
  • Storage devices

The service supply chain includes:

  • Configuration, staging, and deployment
  • Installation and integration
  • Onsite, remote, and depot service
  • Parts and inventory procurement, warehousing, and logistics
  • Call Center/Help Desk
  • Contract and warranty management
  • Returns management and ITAD

The businesses are categorized as:

  • Independent service organizations (ISOs), typically supporting a wide range of onsite services
  • Parts, labor, logistics, repair, help desk/call center, and ITAD/asset recovery/remarketing providers
  • Self-servicers
  • Software providers
  • Manufacturers/OEMs with onsite service, depot repair, and/or logistics services
  • VARs (value-added resellers)

Join Now

Stay Informed!
Sign up for our newsletter
  • This field is for validation purposes and should be left unchanged.