News

Here are our newsletters, articles and legal issues. Presentations from Summits, the Membership
database and discussion forum are in the “Members Only” section.

To become a member click on the Membership Details button or call the Executive Director
at 619.221.9200 for further information.

Competitiveness activity

• IBM Maintenance Statement 3-13 EU Version
• ICCC White Paper : Hardware Maintenance in the Digital World 2/2013
• SIA Storage Grades – 11/2011
• OEM Grades Servers & Storage Eqpt. – 10/2011
• OEM Competitiveness grading Definitions – 10/2011
• SIA Response letter to MI AG point by point rebuttal 7 14 2011
• ICCC SIA Response Letter to Oracle – June 2011
• ICCC Oracle Response to MI AG – February 2011
• Oracle SIG DOJ Letter – November 2010
• SIA IT hardware Maintenance bill of rights – Sign the Petition – Spring 2011
• SIA Response to Oracle Letter – July 16, 2010
• Oracle Response to SIA Letter – June 29, 2010
• Oracle SIA Letter – May 14, 2010

Newsletters

• Network News 2nd qtr 2013
• Network News – First Quarter 2013
• Network News – Fourth Quarter 2012
• Network News – Third Quarter 2012
• Network News – Second Quarter 2012
• Network News – First Quarter 2012
• Network News – Fourth Quarter 2011
• October 2011 NetworkNews supplement: Member Profile
• August 2011 NetworkNews supplement: Member Profile
• Network News – Third Quarter 2011
• Network News – Second Quarter 2011
• Network News – First Quarter 2011
• Network News – Third Quarter 2010
• Network News – Second Quarter 2010
• Network News – First Quarter 2010
• Network News – Third Quarter 2009
  • Summer Roundtable
  • Review
  • Board & Roundtables
  • Schedule for 2009
  • New Members
  • Lexicon—New Sponsor
  • 2010 SIA Summit announced
  • Three C’s
  • Recommended Books
• Network News – Second Quarter 2009
• Network News – First Quarter 2009
• Network News – Third Quarter 2008
• Network News – Second Quarter 2008
• Network News – First Quarter 2008
• Network News – Fall 2007
• Network News – Summer 2007
• Network News – Spring 2007
• Network News – October 2006
• Network News – July 2006
• Network News – March 2006
• Network News – November 2005
• Network News – November 2004
• Network News – Third Quarter 2004
• Network News – Second Quarter 2004
• Network News – First Quarter 2004
• Network News – Third Quarter 2003
• Network News – Second Quarter 2003
• Network News – First Quarter 2003
• Network News – Third Quarter 2002
• Network News – Second Quarter 2002
• Network News – First Quarter 2002
• Network News – Third Quarter 2001
• Network News – Second Quarter 2001
• Network News – First Quarter 2001
• Network News – Fourth Quarter 2000
• Network News – Third Quarter 2000
• Network News – Second Quarter 2000
• Network News – First Quarter 2000
• Network News – Third Quarter 1999
• Network News – First Quarter 1999
• Network News – Fourth Quarter 1998
• Network News – Third Quarter 1998

Press Releases

• Service Industry Association (SIA) announces results of industry-wide survey emphasizing the value of Independent Service over Manufacturers Service
• Service Industry Association (SIA) advocates “Customers should have Choices” and took the battle to Capitol Hill – May 2, 2012
• Service Industry Association (SIA) 2012 Summit best of class of all conferences – March 21, 2012
• SIA announces OEM Service competitiveness grading results – October 2011
• SIA announces Oracle’s confirmation Sun equipment purchased prior to March 16, 2010 not subject to new policies – July 2011
• Oracle Anticompetitive Policies challenged by SIA with increased actions in U. S. and Europe – February 2011
• Oracle Policies Anticompetitive, asserts SIA in appeal filed with the U.S. Department of Justice – November 2010
• SIA Publishes IT Hardware Maintenance Bill of Rights – September 30, 2010
• SIA issues a statement on new Oracle policies on Sun equipment: ISO’s under attack – End-Users will be the losers – July 8, 2010
• SIA announces Interim Board of Director’s Changes – April 7, 2008
• New Directions for Service Industry Association – April 19, 2007
• Service Industry Prestigious Award Recipients Announced – March 20, 2007
• Another Win for our Industry – July 24, 2000

White Papers

• Service Industry Association White Paper on IT Hardware Procurement – Spring 2011
• TekTrakker SIA white paper June 10 2010 SIA Roundtable

Legal Briefs

• ISNI’s Public Comment Brief re GE and Innoserv Technologies
• ISNI’s Public Comment Brief re GE (Montana)

Articles

• Choice Makes the World Go Around
• The Benefits of Competition in the Medical Equipment Service Marketplace
• (Executive Summary)
• The Benefits of Competition in the Medical Equipment Service Marketplace
• (Bibliography)
• Man Bites Dog: Class Action Plaintiff Representative is Sued
• Warranty Service Article