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Future
Trends in Service 2010 & Beyond
Strategies to meet tomorrow’s challenges
A Futuristic high-level Strategic Summit with a look at Service,
Technology, The Economy and Security. Starting with a top level
view, the event will drill down on day two to deal with key operational
issues that affect your ability to compete and prosper in the next
decade. Step Back and Imagine the Possibilities. If you attend only
one executive event in 2005, this one is the key to your success. |
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12:45 p.m.
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Annual
Golf Tournament - SIA and AFSMI $125pp
Coronado Municipal Golf Course |
| 6:30
p.m. |
Welcome
and Networking Reception with Exhibitors |
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7:00 a.m.
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Continental
Breakfast with Table-top Exhibitors |
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8:00 a.m.
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Welcome
by presidents of SIA & AFSMI
SIA Exec.
Dir., Claudia Betzner, Summit Moderator
AFSMI CEO, John Schoenewald – Participating Moderator |
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8.15 a.m.
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Keynote
Address – David Brin, Author - Futurist
www.davidbrin.com
David Brin is a scientist, public speaker, and author. Several of
his novels have been New York Times Bestsellers, winning multiple
Hugo, Nebula and other awards. His 1989 ecological thriller, Earth,
foreshadowed global warming, cyberwarfare and near-future trends
such as the World Wide Web. A 1998 movie, directed by Kevin Costner,
was loosely based on The Postman. His fifteen novels have been translated
into more than twenty languages. Brin's 1998 non-fiction book --
The Transparent Society: Will Technology Force Us to Choose Between
Freedom and Privacy is also a bestseller - David will give us an
out-of the box look at the future and how the future may affect
the Service Industry. |
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9:15 a.m.
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Break |
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9:30
a.m.. |
Keynote:
The Future of the Outsourcing Industry - Punita Pandey
Ms. Pandey will share her perspective on “the future of the
outsourcing industry including its
potential, opportunities, and risks".
NetCustomer CEO, Punita Pandey. She can also share her entrepreneurial
experience in founding netCustomer. She will discuss challenges
and key lessons learned from her experience. In addition, Ms. Pandey
will share her perspective on the future of the outsourcing industry.
She will highlight its potential, opportunities, and risks. |
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10.30 a.m.
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Break |
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10:45 a.m.
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Keynote
Address: Exploration in Services Leadership - Dr. Stephen Brown
Dr. Stephen Brown is founder and executive director of The Center
for Services Leadership at Arizona State University. He holds an
endowed chair at ASU's W.P. Carey School of Business and is coauthor
of over 150 articles and an award-winning teacher. He serves as
a senior advisor and board member for several services enterprises. |
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12:00
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Lunch
(During lunch questions will be gathered for the 2:15 p.m. panel) |
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1:00 p.m.
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IT
and medical technology set to converge in the hospital of the
future Julian M. Goldman, MD Departments of Anesthesia and Biomedical
Engineering
Massachusetts General Hospital
For some time
there has been a growing sense of anxiety about the escalating
burden of healthcare costs on individuals, businesses and government.
More recently, a series of reports from the prestigious Institute
of Medicine (IOM) has raised questions about the quality of care,
with a resulting "diagnosis" that the industry needs
a complete makeover incorporating more modern business practices
and the power of the latest communication and information systems
into the business offices as well as clinical practice.
What factors
will shape the time frame of these changes, and what will be the
business opportunities associated will this transition, as information
technology converges with medical technology. What will the hospital
of the future look like? These questions and the associated implications
will be addressed in the presentation. |
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2:00 p.m.
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Break
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2:15 p.m.
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Future
Trends: Panel Discussion
Facilitator: Dr. James Alexander, Pres. Alexander Consulting
Participants:
David
Brin, Noted Author and Futurist
Punita
Pundey, CEO NetCustomer
Dr.
Stephen Brown, President, Center for Services Leadership
Joseph
Delaney, Sr. Vice President Northrop Grumman IT CIS
Thomas Schlick, V.P. World Service Group, DataCard Corp. |
| 5:30
– 6:30 P.M. |
Vendor
Forum – 4 – 6 simultaneous in Exhibit hall |
| 6:30
p.m. |
Reception
and Networking Social – Attendees with Exhibitors
Book signings |
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Day
Two will begin breaking down what the Futurist predicted on Day
One with discussions of how to deal with Changes and what the
Industry Leaders believe those changes will actually be affecting
the Service Industry |
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8:00 a.m.
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Continental
Breakfast |
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8:30 a.m.
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Strategic
Challenges - A view from those measuring & tracking
the industry
Gartner: Michael Blumberg, President D.F. Blumberg & Associates
- Medical Future Trends |
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9:30 a.m.
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Strategies
to meet tomorrow's Challenges Dr. Jim Alexander,
Facilitator
An Industry Expert will facilitate a Panel of Leaders in a Roundtable
Discussion format highlighting yesterday's keynote presentations
- We will identify the changes discussed and begin to narrow alternatives
for handling these changes that will affect the Service Industry.
This will take Theory to Practical Solutions in an interactive session
with audience participation
Leader
Panel:
Jon
Scott, Sr. Vice President Halifax Corporation
Raymond P. Zambuto, President Technology in Medicine
George J. Harris, President, GA Services; Past President, AFSMI
Nancy
Alm, Western Region Area Vice Presicent, DecisionOne |
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11:15 a.m.
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Break |
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11:30 a.m.
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Continue
Roundtable discussions |
12.30
p.m. |
Lunch |
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1:30 p.m.
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Executive
Summary (wrap up) of Executive Summit Presenter highlights
1) what was heard, 2) what was said, 3) conclusions, and 4) potential
action. |
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2:30 P.M.
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SIA
Annual Meeting
Topics
• State of the Association
xxxxJohn Walker, Outgoing President
& Chairman SIA
xxxxJohn Rinas, President SIA
• Open Access Committee - Randy Parks, Chairman
xxxxResults of Blumberg Survey -
Michael Blumberg
xxxxSIA Member Web Survey - Ray Zambuto
• Awards |
4:00
P.M. |
The
Annual Town Hall meeting of SIA Members.
This is your opportunity to discuss open issues in the service industry |
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6:00 p.m.
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Grand
Finale – Dinner and Networking Social – Cruise
(Included in registration –
spouses or guests can attend with a purchase of a ticket at $100) |