| |
 |
| |
 |
|
8:30 A.M.
|
Annual
Golf Tournament - SIA and AFSMI
Tee-Off (Shotgun at 8:30 A.M.)
Stallion Mountain Country Club – Citation Course |
| 3:00
- 6:30 PM |
SIA
Annual Meeting – Trinidad A & B |
| |
Topics
| 3:00
PM |
|
| 3:30
PM |
-
Industry Issues – Legal & Service
Two Panels – One Legal focused
discussing the legal issues in the Service Industry
such as the Lexmark Case and a case involving
Anesthesia in the Medical field.
Panel participants:
Skip London, Static Control Attorney updating
the Lexmark cases
Chris Coco, Esq. & Dr. Paul Bartlett of Provost
Umphrey Law Firm -
Rights of ISO’s and a case in Anesthesia
|
| 4:30
PM |
- The
second panel would be the Open Access Task Force,
discussing the new procedures put in place in
the Service Industry Association – what
it is, the process, any action from it thus far
Panel Participants: Randy Parks, Chairman of the
Committee, Bill Beaumont, Kent Vestal, Malcolm
Ridgway and Jim Graham.
|
| 4:50
PM |
|
| 5:10
PM |
-
The Annual Town Hall meeting of SIA Members. This
is your opportunity to discuss open issues in
the service industry
|
|
| 3:00
- 6:30 PM |
AFSMI
Industry Discussion – AFSMI members only – Montego
A & F |
|
6:30
p.m. |
Welcome
and Networking Reception with Exhibitors – St. Thomas
A & B
|
|
General Sessions
On Monday and Tuesday in Antigua |
|
7:00 A.M.
|
Continental
Breakfast with Table-top Exhibitors |
|
8:00 A.M.
|
Welcome
by presidents of SIA & AFSMI
SIA Exec.
Dir., Claudia Betzner, Conf. Moderator |
|
8.30 a.m.
|
Keynote
Address –
S-Business: Total Solutions for Top Management
Neil Allpress, Senior Vice President, Siemens Business Services.
|
|
.
|
|
9.30 a.m.
|
Mapping
the Future of the Service Business, Steve Downton
A copy of this research study would be included in the attendee
He has interviewed 100 top executives in the Service Industry
and his presentation reflects the results |
|
10.30
a.m.. |
Break
(During the break questions will be gathered for the Panel)
|
|
10:45 a.m.
|
Economic
Outlook – Key Headline Speaker
Dr. W. Michael Cox, Chief Economist for Federal Reserve
Bank, Professor SMU and noted author who has received The
Pulitzer Prize nomination |
|
12:00
|
Lunch |
|
1:00 p.m.
|
Software,
Kristi Urich
A futuristic look at Technology & Software in the Service
Industry |
|
2:00 p.m.
|
Services
marketing; issues for top management,
Sue Nemetz, Services Marketing – Thermo Electron |
|
3:00 p.m.
|
Break
(During the break questions will be gathered for the Panel) |
|
3:30 p.m.
|
Executive
Summit Panel: Opportunities in the Service Industry
Steve Downton, Panel Moderator –
Hugh Taylor,
President Northrop Grumman IT CIS
Neil Allpress,
Siemens BS –
Michael E.
Carver, Vice President ARAMARK |
| 5:00
p.m. |
Wrap
up |
| 6:30
p.m. |
Reception
and Networking Social – Attendees with Exhibitors
Two tables will be available at the reception for Steve
Downton to sign copies of his book and Dr.Michael Cox may
also be available for a limited number.
Donald Blumberg to sign his book. |
| |
|
| |
 |
| |
|
|
8:00 a.m.
|
Continental
Breakfast |
|
8:30 a.m.
|
Opening
Remarks – what will be presented and discussed in
today’s sessions in relation to yesterday’s
program – |
|
8.45 a.m.
|
Strategies
for Selling Services Al Hahn, President |
|
9.45 a.m.
|
Getting
Wireless in a Real-time Service World – Carolyn Faehling,
Motorola |
|
10:30 a.m.
|
Break |
10:45
a.m. |
Customer
Service – Dr. Bill Bleuel, Professor Pepperdine University |
|
11:45 A.M.
|
Lunch |
|
1:00 P.M..
|
New
Strategic Directions and Opportunities in the “S”
Business Service
Market Don Blumberg, President D.F. Blumberg & Associates |
1:30
P.M. |
Service
as a Business – A leadership panel
James Alexander – Moderator Chuck
McNew, CEO Halifax
Ron Seibel,
Past President Preferred Health Network
John Schoenewald,
CEO AFSMI |
|
2:30 p.m.
|
Outsourcing,
partnerships, Outsource vs. In-House
Jeffrey Schmidt, Welch Allyn |
| |
|
|
3:30 p.m.
|
Break |
|
4:00 -5:30
p.m. |
Breakout
sessions(Open Roundtable discussions)
Medical
– Montego DE
Malcolm Ridgway and Jim Graham would facilitate the
Medical Breakout |
- Utilization
of information technology in Medical systems
-
HIPPA fallout
-
Medical Industry Overview
|
| |
IT
breakout -Antigua
Randy Parks will facilitate the Open
Roundtable
|
- Industry
Outlook in IT Service, The Gartner Group’s
Review
(The Gartner Group will be the source for the
information in
the briefing)
|
|
| 5:30
p.m. |
Wrap
up |
| 6:30
p.m. |
Grand
Finale – Dinner and Networking Social – event
includes
Cocktails hour, then dinner at the newest restaurant at
Paris. |
|
|
