|
|
6:30
P.M. to
8:00 P.M. |
Welcome
reception - vendor showcase - SIA & IAMERS |
|
|
|
|
| 7:00
A.M. |
Continental
breakfast with exhibitors |
|
|
| 8:00
A.M. |
| Welcome
|
Claudia
Betzner, Exec.Dir. |
|
|
|
| 8:15
A.M. |
| State
of the Association |
John Walker,
President & Pres. TFE Technology Holdings
|
|
|
|
| 8:45
A.M. |
Keynote
- "E"volution Revolution
Bob Sanders, eCenter, Deloitte & Touche |
|
|
| 9:30
A.M. |
Future
Trends - Includes industry overviews and overview of each
industry's headlines:
Rick Rector, Publisher - IT Support News
Karl Laubscher, Exec. V.P. Akibia
Bob Wilson, Sr. V.P. DecisionOne Corp.,
Malcolm Ridgway Ph D., Sr. V.P. Masterplan |
|
|
| 10:30
A.M. to 11:00 A.M. |
Break
|
|
|
| 11:00
A.M. to 11:30 A.M. |
New
SIA Benefits - A review of the Board retreat from Sunday
with a major new E-Commerce benefit announced for SIA Members
- Harry Hill |
|
|
| 12:00
P.M. to 5:00 P.M. |
Golf
Tournament - SIA & IAMERS |
|
|
6:30
P.M. to
8:30 P.M. |
Reception
with exhibitors
SIA & IAMERS - Golf Awards |
|
|
|
|
| 7:00
A.M. |
Continental
breakfast with exhibitors |
|
|
| 8:00
A.M. |
General
session - SIA only
Technology Changes - Service Delivery - Liz Leonard,
Sr. Analyst, IDC |
|
|
| 8:45
A.M. |
Legal
session - Ron Katz, Principal, Coudert Bros. |
|
|
|
Breakouts |
| 9:30
A.M. |
Computer
& Copier Service
Randy Parks, Chair
How Service Agreements Language
Maximize Profits - Craig Gordon |
Medical
Service
Dave Johnson, Chair
Keynote: Paul Thomas,
CEO, The Thomas Group |
|
|
|
| 10:30
A.M. |
Break |
|
|
| 10:45
A.M. |
Special
Product Announcements
Vendor Forum |
J. Schibrowski,
University of Las Vegas
discusses a broad range of business subjects |
|
|
|
| 12:00
P.M. |
Lunch
|
|
|
| 1:15
P.M. |
| Importance
of Web Presence & How to Session - David Kingsland |
Continue
Focus Groups |
|
|
|
|
Breakouts |
|
|
| 2:00
P.M. |
| Transitioning
from Break/Fix to Professional Services - Dr. James
Alexander, AFSM |
FDA
Update |
|
|
|
| 2:30
P.M. |
|
Medical
Legal Update - Ron Katz |
|
|
|
| 3:00
P.M. |
Break |
|
|
| 3:15
P.M. |
Dominant
Corp. Market for Desktops
Bill Peterson, Dir. Client Services, Dell, |
ECRI
Session
Discussions: What is needed to approach Hospital Environment,
In-House vs. Outsourcing in Hospitals & how CEO's
decide; ECRI will discuss alternatives to hospitals:
Robert Maliff |
|
|
|
| 4:00
P.M. |
Problem
solving & brainstorming sessions |
|
| Lessons
learned |
OEM domination
beginning to look like the 80's again - What are ISOs
going to do about it |
|
|
|
|
|
|
SIA
general session |
| 4:30
P.M. |
Cross-Fertilization
session with Medical; Computer, and Business Products discussing
|
|
Strategic
Opportunities in Hospitals; Integrating Information in hospitals;
Computers, Business Products & Telecommunications in the
Hospital Environment, C. Donald Yochum, V.P. AmQuest
|
|
|
7:30
P.M. to
9:30 P.M. |
SIA
recreation event |
|
|
|
|
|
SIA
general session |
| 9:00
A.M. to 11:00 A.M. |
E-Commerce/EBusiness
E-Customer Service Panel
E -Companies discuss Industry and help available
Rowland
B. Keenan, Director, FieldConnect, Alpha Microsystems
Henry Semmelhack, Chairman, Barrister
David Kingsland, President, The Newland Group. |
