The 1999 SIA Conference was a resounding success and a report will be published on this site in due course. There were many outstanding presentations from our speakers and we will be adding them to this page. Click on the links below to view the Powerpoint presentations.
1999 Service Industry Association Conference Agenda |
|
|||
| 12:00 noon | Golf Tournament - At the most beautiful and prestigious Golf Course in America, Pelican Hill, with two holes directly on the Pacific Ocean - SIA, NISO, Comdisco Dealers, Customers Invited | ||
| 6:00 P.M | Welcome Reception with Customers, Service Providers & Vendors | ||
|
|||
| General Session | |||
| 7:00 A.M. | Continental Breakfast with Exhibitors | ||
| 8:00 A.M. | Welcome - Film - Claudia J. Betzner, Executive Director | ||
| 8:15 A.M. | State
of the Association - Rich Heimann, President 1999-2001 President to unveil where the association is going. |
||
| 8:45 A.M. | Keynote “Customer Choices” Al Hahn, President Hahn Consulting | ||
| 9:15 A.M. | Customer Panel - Customers tell us what they are looking for in service and where they see Service in the future. (CIOs from top customers of Computer, Medical and Copier Service, plus Phil Hopkins, Kaiser Permanente) | ||
| 10:00 A.M. | Break | ||
| 10:30 A.M. | Industry Leaders Panel - What’s happening in the Industry - Their Strategy: How to provide Customers with "Choices" - Doug Tullio, Chairman AlphaServ, Dick Watkins, CEO CSU, Chip Halverson, Pres. Comdisco Healthcare Group, Brian Turnbull, Sr. V.P Toshiba - Al Andrus, Chairman | ||
| 12:00 noon | Networking Lunch: Tables arranged by Red(Med.) Blue (Comp.) &Green (Copier) for all food functions as Aids to Networking - per color coded badges | ||
| Breakout Sessions | |||
Track
One (CSG) |
Track
Two (MSG) |
Track
Three (BPG) |
|
| 1:00 P.M. | Participants feedback | Participants feedback | NISO Owners Meeting |
| - Introductions and what each hopes to achieve at this meeting - | |||
| 2:00 P.M. | Customer
Advisory Council Bill Bleuel Professor, Pepperdine |
FDA
Report M Ridgeway, Chairman A complete report, including Certification issues (FDA & AAMI included) |
NISO Owners Meeting |
| 3:00 P.M. | Employee
Issues: Find,Attract,Retain,Train Bill Waas, Partner, Empowered Solutions |
Customer
Advisory Panel Bill Bleuel Professor, Pepperdyne |
NISO Owners Meeting |
| 4:00 P.M. | Y2K The pros & Cons will be discussed. How you can get help from leading solutions Bill Patch, President V.P., Inc. Eugene Lowe, Dir. Northrup Grumman |
Employee
Issues: Find,Attract,Retain,Train Bill Waas, Partner, Empowered Solutions |
NISO Owners Meeting |
| 6:30 P.M. | Reception with Exhibitors | ||
|
|||
| 7:00 A.M. | Breakfast with Exhibitors | ||
| 8:00 A.M. | Strategies
for Transition into The Professional Services Market Place (Professional Services Panel - The complete spectrum including Companies making the transition from pure service to Professional Services) D. F.Blumberg, Chairman and President, D.F.Blumberg & Associates |
||
| 9:00 A.M. | How to Lower the Costs of Service: Data Connectivity Exchange Standards Committee - Greg Oxton, Exec. Dir. CSC | ||
| 9:45 A.M. | Emerging
Opportunities thru Internet & Electronic Commerce Michele Cate, Sr. Director, Ingram Micro, Inc. (This session includes new business opportunities and lowering the costs of service thru the Internet) |
||
| 10:30 A.M. | Break | ||
| 10:45 A.M. | Legal
Debate: Gladiators vs. Guys for "Customer Choice"
Major Issues including Diagnostic Software - Both Sides Bob Pavlik, Editor Service News will Chair session: Attorney from SIA; Ron Katz, General Counsel; Kodak - Dan Wall, McCutchen & Doyle; G.E. - Ron Stern(Invited); Jon Jacobs - Dept. Of Justice(Invited) |
||
| 12 noon | Lunch | ||
| Breakout Sessions | |||
| 1:00 P.M. | Track
One Computer roundtable with working group Carole Green, Chair |
Track
Two Medical roundtable with working group Dave Johnson, Chair |
Track
Three Small Business Focus: A. Mark Streety, President Novare : (1) Sales & Marketing, Personal Best Tools, Practices (2) Six responsibilities of effective CEOs: Planning, People, Control, Culture, etc. B. Mac McBride, President Red Lion Med. Safety Selecting the right accounting systems. |
| 3:00 P.M. | Special
Interest Group Meetings Diagnostic Software White Paper This session will develop an action plan |
||
| 6:00 P.M. | Sunset
Yacht Cruise - Grand Finale John Wayne's (The Duke) personal Yacht of 16 years. Includes all original furniture of "the Duke" plus personal pictures and relics |
||
Meetings being held in conjunction with the
Service Industry Association annual meeting
NISO Semi Annual Meeting 
Ohmeda Certification Training
Comdisco Dealer’s Meeting
Telos Service Meeting