DEFINING THE MAGICAL
WORLD
OF SERVICE FOR THE
NEXT MILLENNIUM
OPEN ENVIRONMENT
SYSTEMS, SERVICE & SUPPORT
1998 ISNI World Conference & Expo
March 22, 23 & 24, 1998 - Buena Vista Palace, Walt Disney World, Florida
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Defining Your Company’s
Destiny
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 This
year’s expo will bring together all forces in the service
industry to effect a change and enhance an open environment of
user choices by creating forums between vendors, servicers and
users. Education, Communications, Networking, Information - The
action packed three day agenda includes sessions which address
each of these. In addition to the business agenda, the event provides
vendor exhibits, a golf tournament, social receptions and a grand
finale event. |
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The
1998 ISNI Conference will be a valuable educational venue for
obtaining and sharing practical information with real “take
home” value in areas ranging from “What’s happening
in the industry” such as: Mergers & Acquisitions (all
issues) how they affect life-after; How to solve the year 2000
system problem; ISO 9000 and your companies certification process;
The current progress in the courts & congress which affect
the service industry; How to use your maintenance contracts as
collateral for financing your company; The FDA’s ANPR on
regulating non-OEM medical device service providers; Hardware
services subcontracting and Public Relations. |
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A
major industry focus meeting of servicers, manufacturers, users,
vendors, the major publications, and affiliated associations will
be held as an adjunct to the ISNI Conference for the purpose of
developing a working industry platform for the promotion of open support environments with the results communicated to the conference participants on Tuesday afternoon. |
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| 11:00 A.M. | Exhibitor Registration & Set-up England Ballroom | ||
| 1:00 P.M. | Golf Tournament - Lake
Buena Vista Course at Walt Disney Village |
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| 6:00 P.M | Welcome Reception -
Golf Tournament Awards, Disney Speakers |
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| Plenary Sessions - Ireland Ballroom | |||
| 7:00 A.M. | Breakfast with Exhibitors | ||
| 8:00 A.M. | Welcome - Claudia J.
Betzner, Executive Director & Conference Moderator |
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| 8:15 A.M. | State of the Association
- Rich Heimann, ISNI President |
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| 8:45 A.M. | Keynote “Open Support Environments”
Al Andrus, Panel Chairman, Past Chairman ISNI & Pres. Arand Corp. Panel: Ken Draeger, Honorary Chairman ISNI & Chairman DecisionOne Corp. James Buck Buchanan, Group President - CSG, EDS Corporation Terry B. Kahler, VP & General Mgr. MicroAge Product Services Ellen Kitzis, Vice President & Worldwide Director, Dataquest Scott Johnson, Vice President, Sun Microsystems Computer Corp. *Abbie Lunberg, Editor CIO Magazine |
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| 10:15 A.M. | Break | ||
| 10:45 A.M. | Mergers & Acquisitions Frank D’Alessio, Panel Chairman, Past Chairman ISNI & Div. V.P. Maintech Panel: Paul Winn, CEO Genicom Corporation *Gerry Gagliardi, President Global Customer Services, UNISYS Neil Exter, V. P. Corp Development, Wang Laboratories Kathy Fehling, COO & Exec. V.P. Diagnostic Imaging Paul Thomas, President, The Thomas Group Jane Christie, President, General Automation |
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| 12:00 noon | Lunch with Exhibitors | ||
| Breakout Sessions | |||
| Great
Hall East Track One - Medical Services Group |
Great
Hall West Track Two - Computer Services Group |
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| 1:30 P.M. | Solving year
2000 Systems Problem Bob Larkin, Editor 24 x 7 |
ISO 9000 Dr. Stephen Lieberman, Exec. V.P. The Validation Group, Inc. |
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| 2:15 P.M. | ISO 9000 Dr. Stephen Liberman, Exec. V.P. The Validation Group, Inc. |
Solving year 2000 Systems Problem Bob Larkin, Editor 24 x 7 |
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| 3:00 P.M. | Break | ||
| 3:30 P.M. | Round Table Discussions Tom Owings, Exec. V.P., ISNI Medical Services Group |
Round Table Discussions Steve Davies, Exec V.P., ISNI Computer Services Group |
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| (Participants will provide questions & issues upon registration at the Conference which will be addressed during this session. The session will include all primary issues facing each service group) | |||
| 6:30 P.M. | Exhibitor Reception | ||
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| 7:00 A.M. | Breakfast with Exhibitors - England Ballroom | ||
| Plenary Sessions - Ireland Ballroom | |||
| 8:00 A.M. | Feedback from Group Round table
discussion sessions - Group Chairmen |
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| 8:30 A.M. | Progress through the courts
- Ron Katz, Gen. Counsel ISNI, Principal Coudert Bros. George Hickey, Torrance Memorial |
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| 9:30 A.M. | Progress through Congressional actions (aftermarket, Novell, etc.) *Orin Hatch staff | ||
| 10:15 A.M. | Break | ||
| 10:45 A.M. | Public Relations -
Thomas Franco, Chairman & Pres. Broadgate Consultants, Inc. |
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| 11:30 A.M. | Lunch with Exhibitors | ||
| Breakout Sessions | |||
| 1:00 P.M. | Ireland
C Track One Medical Services GP Panel Session on Regulatory Issues (FDA’s ANPR on regulating non-OEM Medical device service providers) Jack Spears, Session Chairman Owner Healthtech Publications |
Ireland
A & B Track Two - Computer Services GP A. Maintenance contracts as collateral Steve Davies, Pres. U.S. Comp. GP. B. Subcontracting - A necessary evil Eric Rocco, Dir. Dataquest |
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| Special
Interest Group Meetings NISO - Council Room CANADA - Westminster |
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| 2:30 P.M. | Break | ||
| Plenary Sessions - Ireland Ballroom | |||
| 3:00 P.M. | Current State-of-the-art session: Clinical Information Systems Phil Hopkins, Group Leader,Hospital Alliance & Physician Networks Project, Kaiser Permanente - IT National Clinical Sys. Dev. |
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| 4:00 P.M. | Conference wrap-up & report
on Focus Meeting (Open Support Environments) |
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| 4:30 P.M. | Want Success? Emotional Ownership
is the Answer! Edwin Richard Rigsbee, Special Guest Speaker. Noted author, The Art of Partnering & his upcoming book Want Success? Emotional Ownership is the Answer. (We're bringing him back - Over the last year Ed has completed major research on this subject which started at the conference last year and he will be premiering this "new material" as a result of the Newly Defined ISNI) |
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| 6:30 P.M. | Grand Finale - Adventurer’s Club | ||
| 8:30 P.M. | Pleasure Island | ||
| * Invited, not confirmed | |||
Lodging: The Buena Vista Palace - Reservations call 800 327-2990 or fax +1 407 827-2727 or +1 407 827-3472. Specify ISNI and receive the discount rate of US$185. Also a limited number of rooms have been reserved at the adjacent hotel - Grosvenor Resort - at a discount rate of US$125 (Specify ISNI). Reservations at the Grosvenor are at 800 624-4109 or +1 407 828-4444 or fax +1 407 828-8192.
Contact Information:
ISNI 1998 Conference
494 Ansley Walk Terrace
Atlanta, GA, 30309
USA
Telephone: +1 404 885 9908
Fax: +1 404 885 9909