“How Technology Service Companies Profit In the New Services Paradigm”

After the economic meltdown, the paradigm has shifted in the service industry. While the Service Industry usually leads the country out of the recession, there is a new Paradigm for High Tech IT & Medical Service Companies. This program will reveal how you can take advantage of the new economy. SIA is the non-profit association that can enable its members to increase their profit through networking. The program is directed to Presidents, Owners and C-Level Executives in high-tech service companies, parts companies, depot repair companies and the suppliers of services to the high tech service industry.

SIA Promotes Service Partnerships and Alliances
March 21, 22, 23, 2010
Mirage Las Vegas

Welcome Networking Reception (Breaks, breakfast and receptions in Montego Ballroom)
25th Anniversary Welcome reception sponsored by

Continental   Breakfast and General Session in Montego Ballroom

Welcome
SIA  Exec. Dir., Claudia Betzner, Summit Moderator
25th Anniversary Video Tribute produced by Peter Brooks, ISS Solutions
Introductions by Participants: Each person stands, provides name, company, title, one sentence what you do, one sentence why you are here.

Keynote  Joe Russi, Senior Vice President Empire Securities Corp.
View of the economy from outside the Service Industry and impact on Business in general Empire’s national headquarters are located in El Segundo California and provides Wealth Management services to businesses and investors. Established in 1964, Empire Securities has been serving clients for over 45 years with a full range Financial Services, Alternative Investments, and Tax Advantaged Solutions.

Break

25th anniversary Industry Leader Panel of Presidents
What is the new Paradigm for the Service Industry – what is different,
changed business expectations, changed customer expectations, what is the impact on the service industry, What are the recovery signs, what are the trends?  Success stories and indicators will be discussed from each participant’s perspective.
Frank D’Alessio, President Maintech and Past President SIA, Al Andrus, Founding Pres. SIA,
Randall Parks, Director Retail Srvs., Diebold Strategic Services Group (longest tenure Board member) Rich Guglielmo, C. O. O. AMCOR, and current SIA President

Lunch sponsored by

Creating leaders in the new service paradigm through your Corporate culture and strategy
Dr. Phil Chen, President & CEO Apex Computer Systems, Inc.

State of the Industry  – Major benchmarking of current trends, past results; what the industry looks like going forward - Bill Pollock, V. P. Aberdeen

Break

“Communications in 2010” – Social Networking for Executives  -
Christy Thompson, Director Strategic Marketing, ScanSource, Inc.
This session is an interactive session that will discuss Twitter, Facebook, Linkedin.
Get the inside scoop on the most exciting new resources available. In this session, you’ll get a better understanding of Social Media and how you can discover the power of possibilities it can have for your business. We’ll evaluate the kinds of results that can be expected from social media, and how to get started learning about it.
You’ll leave this session with the resources you need to reach new prospects and gain real-time feedback from the industry.

“Making your Business Sale Ready-Everyday”
Bill Inman – President & CEO The Inman Company
This session will be follow-on to the SIA Executive Roundtable held last fall in Atlanta.  This session will review  “How you look to the outside world”  - “Suggestions for growing your business” plus new insights over the past six months.

25th Anniversary Reception celebration sponsored by

State of the Association – Rich Guglielmo, President

Keynote –How Technology Service Companies Profit in the new Services Paradigm
The Service Industry Usually Leads the U.S. out of Recession.
What are the signs that will happen again?  How do you capitalize in the New Economy;
How is the industry giant, IBM, capitalizing in the economy, general view of the economy and how it is affecting the Service Industry. 

Break

Understanding the Buy Side: Private Equity as a Capital Partner: David Azad, Managing Partner Galen
A discussion about how private equity investment firms think and what you can do to position your company for success. Galen has enjoyed a long and successful track record of partnering with experienced and driven management teams to build large, sustainable businesses. Galen achieves this by leveraging experience and a network of industry relationships to help provide management partners with the necessary resources and support to create and implement impressive growth plans.

Lunch sponsored by

Sales, Sales, Sales – The New Paradigm for Sales Development in the Service Industry 2010 and beyond
Jose Bernal, Vice President Business Development, Flextronics Retail Technical Services

How to work in an environment Overcoming Barriers to Service and OEM Restrictions
Two or three case studies; OEM’s trends for Openness; Open markets; IT & Medical
current trends from all competitors; Lockout spec’s and diagnostics; How IT customers & hospital intercede on service providers behalf; counterfeit equipment issues; How to assure when contracts are written so ISO’s get opportunity to bid –
What is the process? What about software restrictions – lockout chips, reverse engineering?
Wayne Moore, Pres. Advanced Dev. Group & Chief Strategy Officer, Unisyn Medical, & Moderator
Bernd Appleby, President Terix Computer Service,  Peter Brooks, President ISS Solutions,
Bill McCubbins, President POSDATA, Control Solutions Company

Wrap Up - Adjourn

Grand Finale and no host cocktail