 |
 |
Creating Service Partnerships and Alliances
|
Service Industry Association Executive Summit for Service Leaders March 29, 30, 31, 2009 Mirage Las Vegas
Reinventing your Company for Smart Survival |
| |
|
| |
Registration begins at 4:30 P.M. |
| 6:30
p.m. |
All exhibits, breaks, breakfast and receptions in St Croix B
Welcome and Networking Reception with Vendor Showcase with promo opportunities and giveaways. Spotlight on Sponsoring Vendors
|
|
|
|
|
|
General Sessions in St. Croix A
|
| 8:00 a.m.
|
Continental Breakfast with Table-top Exhibitors
|
| 9:00 a.m.
|
Welcome
SIA Exec. Dir., Claudia Betzner, Summit Moderator
Introductions by Participants: Each person stands, provides name, company, title, one sentence what you do, one sentence why you are here.
|
| 9:30 a.m.
|
Chief Economist Keynote - Opportunity Knocks, Selling our services to the world
Dr. Michael Cox, Chief Economist for Federal Reserve
Dr. Cox is a published author with books, white papers and a global view of the future for the U.S. economy and how the economy will affect the Service Industry. |
| 10:45 a.m.
|
Break
|
| 11:00
a.m. |
Smart Survival Industry Panel –
This panel will include executives from companies that have been
through the reinventing process, what they learned, what they
would change. Dell, Daniel Davin, President Midrange
Repair & Parts, Wayne Moore, CEO & President Sonora Medical,
Joe Barna, CEO & President CDE Services.
Dr. Jim Alexander will facilitate the session. |
| 12:15 p.m.
|
Lunch (Panel Discussion by Sponsor)
|
| 1:30 p.m.
|
Keynote Address – Smart Survival - Jerry Bowe will provide motivational discussion and example of how companies can reinvent themselves using smart survival strategies.
 Jerry Bowe, Chief Executive Officer Masterplan
Jerry Bowe joined Masterplan in November 2008 as Chief Executive Officer. For the last 20 years Jerry has been leading companies in manufacturing and service related businesses. Immediately prior to joining Masterplan, Jerry was Chairman and CEO another successful company owned by Masterplan’s Private Equity owner, Berkshire Partners. He spent the last 6 years in the UK managing this global product and service enterprise with over 3000 employees scattered over 15 countries.
|
| 2:30 p.m.
|
State of the Industry – Robert
M. Gaddis, Western Region Director, Northrop Grumman I.T. |
3:30 p.m.
|
Break
|
3:45 p.m.
|
Brainstorming Session: Each Strategic topic broken out into small group – Dr. Jim Alexander
|
4:30 p.m. |
Summary of Days Events and prize drawings
|
6:00 p.m. |
Networking Cocktail Reception (ask someone to dinner at reception) |
| |
|
| |
 |
| 8:00 a.m. |
Continental Breakfast
|
| 9:00 a.m.
|
State of the Association – Rich Guglielmo, President
|
| |
|
| 9:15 a.m.
|
SIA Bottom Line Benchmarks
& Best Practices (BBB) Survey Results
Michael Blumberg, CEO & President Blumberg Advisory Group,
Inc. |
10:00 a.m.
|
Keynote – Operational Focus
What can you do today in this economy to Reduce Costs; Steps to reinvent your company; a turnaround expert will discuss the reality of today’s business environment.
Tom York, V.P. Technical Services, Americas IT Services, IBM
|
10:50 a.m.
|
Break
|
11:05 p.m.
|
The Changing Workforce – Workforce Optimization; succession planning for all positions.
Steve McAlear, Vice President Business Development, KForce
|
| 12:00 p.m.
|
Lunch
|
| 1:00 p.m.
|
Driving the Bottom Line – This session will discuss how process control improvements can drive the bottom line; Six Sigma; Learn from the Past, Manage for the Present but plan for the future.
Joe Barckett, Sr. Consultant The DESARA Group, a management consulting
firm that specializes in helping companies improve their operational
processes. |
| 2:00 p.m.
|
Growing your business through Smart Survival Marketing & Business Development
Al Hahn, President & CEO Hahn Consulting, Inc.
(This session will provide a hands-on discussion on how you can grow your business
today using smart survival Marketing strategies from the number one Marketing
& Business Development training group in America today).
|
| 3:00 p.m.
|
Roundtable Discussions: SIA Board Examples of How you can take the information from the first day and apply it to your operation: Financial Exit strategies; creative solutions to survive in this economy; personal growth & wealth strategies.
Claudia Betzner, Facilitator
Rich Guglielmo, Bernd Appleby, Peter Brooks
|
| 4:00 p.m.
|
Drawing for door prizes and wrap up
|
| 5:00 p.m.
until
8:00 p.m.
|
Grand Finale – 5:00 PM No Host Cocktail hour at Japonaise Bar
6:00 PM 3-Course Dinner with wine at Kokomo's hosted by SIA (This event is for paid registrants only, additional tickets available for $100pp) |