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Creating Service Partnerships and Alliances
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SIA 2008 Summit March 30, 31, April 1, 2008 Mirage Las Vegas
Growing the Business & Challenges in a Demanding Market |
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| 11:30
a.m. |
Annual
Golf Tournament - Bill McCubbins & Doug Reese, Co-Chairmen
(Shotgun tee off at 11:30 A M Sharp; Cash Prizes; rental clubs will be available) |
| 6:30
p.m. |
All
exhibits, breaks, breakfast and receptions in St Croix B
Welcome and Networking Reception with Exhibitors sponsored by Liberty Parts Team, Inc.
Vendor Showcase with promo opportunities and giveaways. Spotlight on Sponsoring Vendors
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| 7:30
a.m. |
Monday Breakfast and Breaks sponsored Event
Continental Breakfast with Table-top Exhibitors |
| 8:30
a.m. |
General Sessions in St. Croix A
Welcome
SIA Exec. Dir., Claudia Betzner, Summit Moderator
The Moderator will discuss the 2007 annual meeting and 2007 Executive Roundtables, what the association found from the roundtables and why we are focusing on Growing the Business for the 2008 Summit
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| 8:40
a.m. |
 Keynote Address – Business Development –
Growing the Business in a demanding Market
Warren M. Winterbottom, Principal, gtmAdvisors, LLC
www.gtmadvisors.com
“Success is a peace of mind which is a direct result of self-satisfaction in knowing you made the effort to become the best of which you are capable.” – Coach John Wooden, ret., 2005
Mr. Winterbottom has earned a reputation for credibility, professionalism and integrity through 25 years of executive and international management experience in the engineering, scientific, healthcare and computer graphics markets. He is the founding principal at gtmAdvisors, LLC, a management consulting firm specializing in developing profitable “go to market” strategies and programs for high-technology companies.
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| 9:40
a.m. |
 State of the Industry -
Martin Wolf, President & Founder Martin Wolf Securities
http://www.martinwolf.com/
M & A activity, growth, consolidations, how the Service Industry and Customers have changed; Latest Technology that is changing the customer wants and needs; Value Adds; Customer need for real time info – A renowned Merger Acquisition firm will address this
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| 10:30
a.m. |
Break (During the break questions will be gathered for the Panel)
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| 11:00
a.m. |
SIA Roundtable – SIA Board members discussing Perspectives on Market Changes & dynamics of the marketplace. The goal is to present the spirit of the board meetings and roundtables.
John Rinas, CO-Moderator & President SIA; Rich Guglielmo, CO-Moderator,Partner& COO AMCOR. Michael Lipson, V.P. MedEquip Biomedical; Peter Brooks, President ISS Solutions; Bill McCubbins, Sr. V P and COO CSI-POSDATA;
- Business Development
- Workforce – training & staffing
- Costs containment - restructuring
- Service management system Interoperability – middleware
- Metrics
- Growth
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| 12:00
p.m. |
Lunch sponsored by Service Strategies, Inc. In Barbados
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| 1:00
p.m. |
 Launching New High Growth Consulting & Services Offerings – How to Rapidly Grow Your Services Business
Tom Esposito, CEO The Insight Group
Best-in-Class practical approaches and proven methodologies adopted by leading firms such as IBM, Fujitsu, Siemens, DuPont and others that have helped them launch, market and deliver customer-centric high growth consulting & services offerings
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| 2:00
p.m. |
Roundtable Discussions and Brainstorming Session on Business Development:
Al Hahn, President Hahn & Associates - Facilitator
(Interactive break out sessions with facilitators and results presented back in meeting)
- Attach Services
- Growth - Business Development
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| 2:30
p.m. |
Break |
| 3:00
p.m. |
Resume Roundtable Discussions and Brainstorming Session on Business Development:
Al Hahn, Facilitator
|
| 4:00
p.m. |
Summary of Days Events and drawings |
6:00
p.m. |
Networking Cocktail Reception (ask someone to
dinner at reception) – sponsored by Hyper Microsystems
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| 7:15
a.m. |
Continental
Breakfast |
| 8:00
a.m. |
State
of the Association -
John Rinas, President
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| 8:30
a.m. |
Keynote – Sanford Kahn
www.businessspeaker.biz
The U.S. Economic Machine: How to Thrive Amidst Turbulence
Who owns the future?
The future belongs to those individuals who can quickly discern, adapt to, and exploit the unpredictable movements in the turbulent flow of life. The future does not belong to the big or the small, but to the swift.
- The seven deadly business sins
- Megatrends - where we are and where we are going
- How to maintain and increase market share
- Understanding the Federal Reserve Bank - tight money vs. loose money
- Economoic signs - how to spot emerging trends
- China vs. the United States - how will this impact our prosperity?
- The Law of Le Chatelier - a law governing the movement of market economies and the impact on you
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| 9:45
a.m. |
New Service Realities and
their impact on Service Economics, Benchmarks & Best Practices
Michael Blumberg, CEO & President Blumberg Advisory Group, Inc.
This session will examine how the High Technology Services Industry has evolved from a complex operating environment involving the coordination and management of well trained, highly mobile, knowledge workers to a new service paradigm based on the principle of Closed Loop Supply Chain Management vis-a-vis a rapid and efficient deployment and re-utilization of low cost service parts and other related resources. The session will identify market trends and forecasts, highlight key opportunites, and examine best practices and benchmarks for sustaining profitable growth. |
10:25
a.m. |
Break
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10:45
a.m.
to
11:45a.m. |
Growing your business through Profitable Parts Planning, Craig Youngblood, President & CEO Logical Maintenance Solutions & Session Chairman
- Liberty Parts Team, Inc. David K. Reinke, Founder & CEO
- Hyper Microsystems, Inc. Felix Shalit, Owner
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12:00
p.m. |
Lunch sponsored by AMCOR Service Solutions
in Barbados
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| 1:00
p.m. |
Staffing/Workforce issues
(Enoch Timothy, CEO Paladin)
What are the staff needs; training, etc. –What are the culture differences,
Different countries – develop mentors for staff development; what do you do about
The aging population of technical expertise in Medical and IT – how will you replace
Your existing staff when they retire? |
| 2:00
p.m. |
Roundtable Discussions and Brainstorming Session on Business Development:
Dr. Jim Alexander, President, Alexander Strategists Group
(Interactive break apart sessions with facilitators and results presented back in meeting)
- Costs savings/containment to promote growth Examples such as tax credits for certain employee classifications,
- Infrastructure to promote growth – Does your company have a Scalable Infrastructure - your internal systems, processes and staffing, set up for increased growth (when business goes up) or can you downsize (when business is bad).
- Restructuring - could you get rid of accounting or marketing and outsource cheaper, etc.
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| 3:30
p.m. |
Final Panel of Industry Leaders
Discussion on what they are doing to Grow the Business –
Their actual experience: Randy Parks, Facilitator (Bill McCubbins,
Back Up)
Tom York, V.P. Technical Services Americas IT Srvs.IBM; Joe Barna, President & CEO CDE; John Hamilton, President & CEOService Strategies; Peter Brooks, President & CEO ISS Solutions
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| 4:30
p.m. |
Wrap Up
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| 6:30
p.m. |
Grand Finale
Dinner and Networking Social – Only badges allowed. Spouse tickets available for $100 |