News from SIA APAC Roundtable held in Kuala Lumpur Malaysia

On October 15 and 16 SIA members from around the globe gathered for the second annual APAC Roundtable in Kuala Lumpur, Malaysia to discuss industry topics and challenges in IT service in the Asian Pacific region. The event kicked off with a welcome reception on October 15 hosted by Basis Bay, the country host, with […]

SIA Members Headlined at Recent Field Service Industry Event

Essintial Enterprise Solutions, Maintech and Service Express joined other service leaders to share best practices SAN DIEGO–(BUSINESS WIRE)–The Service Industry Association (SIA), a non-profit association of enterprises involved in the support of high technology products, announces its member participation at the recent Field Service Event in Atlanta. Tom York, CEO of Essintial Enterprise Solutions, Frank […]

SIA Roundtable held in Dublin Ireland hails as big success & best roundtable in 15 years

On August 28 SIA held their largest European roundtable to date with content, participation and fun night of Irish River dancing. Tomas O’Leary, the host Ireland member from Origina, kicked off the event in Dublin with a warm welcome. Gay Gordon-Byrne, Executive Director Digital Right To Repair, was the beginning speaker with a review of […]

2nd Quarter 2014 Newsletter available now

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Growing Membership and Value Yield Most Successful Annual Service Industry Association Event Ever

Service leaders from around the world shared trends and tools to position for success Service Industry Executive Summit 2014 SAN DIEGO–(BUSINESS WIRE)–The Service Industry Association (SIA), a non-profit association of enterprises involved in the service and support supply chain of technology products, announced today that this year’s Service Leader Executive Summit, held earlier this month, […]

What motivates your entry level technicians?

The Wall Street Journal posted a quote from SIA member Emo Pentermann, owner of Bell ATM Service Inc.  He was asked about President Obama’s proposal to raise the salary floor at which overtime pay kicks in.  Currently, employees who earn less than $12 an hour per day are exempt from overtime pay.  $12 per hour […]

2014 SIA Summit exceeded all expectation (see YouTube video)

The 2014 SIA Summit was the largest IT service providers attendance in history with over 20% from outside the U.S. by far the most ever at a summit. The new President Tom York has made it a priority to increase the value proposition for a global presence and to make SIA’s members in Europe, Canada […]

Essintial CEO Assumes Service Industry Association’s Presidential Post

Tom York embarks upon his first term as the organization’s leader April 01, 2014 09:00 AM Eastern Daylight Time Service Industry Executive Summit 2014 SAN DIEGO–(BUSINESS WIRE)–The Service Industry Association (SIA), a non-profit association of enterprises involved in the service and support supply chain of technology products, announced today at its 29th annual Service Executive Leader […]

SIA Announces 2014 Summit Keynote: NEVER FLY SOLO!®

Lead with Courage, Build Trusting Partnerships, and Reach New Heights in Business Flying solo? You might think so. But take a good look around. You have support staff and managers. You have suppliers, vendors, and distributors. And you have colleagues, family members and significant others. Today in our super charged, highly competitive world of rapid and constant […]

Digital Right to Repair Coalition Calls for DMCA Reform

NORTH HALEDON, NJ–(Marketwired – Jan 16, 2014) – The Digital Right to Repair Coalition (DRTR) is calling for a basic reform to the Digital Millennium Copyright Act (DMCA) as a way to clarify owners’ rights to tech assets as diverse as cell phones, game stations, servers, and medical equipment, according to Executive Director Gay Gordon-Byrne. […]