Service Industry Association

Silver or Gold Sponsor Spotlight

Our Silver & Gold Sponsors demonstrate their highest level of commitment to the Association and service through their organization’s contribution to SIA’s mission and growth 

This Month's Spotlight is on:



CITYCOMP Service GmbH was started up in 1988 as a third-party maintenance service provider for IBM mainframes. Over the years the service expanded to take in all mainstream IT systems and to include not only hardware maintenance per se but also infrastructural, office and retail IT services. Today we look after more than 70.000 servers and storage systems of every kind and size worldwide. Additionally we maintain a large amount of client hardware (e.g. Desktop PCs, workstations, printer, scanner, cash registers and many more).

Apart from just hardware maintenance, we also added additional services to our portfolio. At present we project-manage major rollouts and place experienced engineers at our clients’ sites to provide the necessary backup in data centers and in networking and office environments. We also undertake projects such as data erasure, IT relocations, and staging-services which we plan flexibly to accommodate our clients’ wishes and manage as project-leaders.

80 % of our business volume we achieve in Central Europe (Germany, Austria, Switzerland and the BeNeLux countries), 20 % in other countries. At the moment we are proud to be able to accommodate 75 countries all over the world in terms of service. Our Calldispatch works from our headquarters in Stuttgart (Germany). We have 45 stock locations and logistical bases in Europe that are very well stocked with spare parts worth over 10 million Euros. In many cases, we hold stocks of critically important parts right on the client’s premises.  The worldwide logistics within our quality management, we achieve with well-chosen and competent partners.

Our technicians are specialized in all areas of IT infrastructure, Datacenter, networks and clients. All of them have had many years of experience under a diverse variety of manufacturer hardware service before starting at CITYCOMP and therefore had excellent training.

CITYCOMP is responsible for the operational functionality of IT equipment in more than 2400 companies. Because of our proven quality, our distinct customer care and the very attractive pricing, our customers hand us more and more systems for supervision. Many of our services are delivered indirectly through decentralized production units or through subcontractors of IT manufacturers and system houses or outsourcing-partners. Our client base includes businesses and public bodies of all sizes and within every sector to whom we provide customer oriented, manufacturer-independent and economical service concepts.

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