Service Industry Association



The Service Industry Association (SIA) was founded in 1985 as NCSN (National Computer Service Network) as the leading trade association for companies engaged in the repair of electronic hardware and in support of the high tech service industry. The association was formed to provide a business-to-business network to promote partnerships between member companies. The name was changed in 1999 to reflect the association’s scope and global reach. Today, SIA members include companies from the Americas, Europe, and APAC that support the high technology service supply chain.

Throughout its history, the SIA has been instrumental in fighting for the rights of high technology end users. Initiatives have included: the Right to Repair Act (now part of the Digital Millennium Copyright Act established in 1998), friend of the court briefs, and white papers and complaints filed with the Department of Justice to the United States, European Council, and Canadian Commission in support of open and competitive service. SIA also supports Digital Right To Repair with legislation pending in four states.


Corporate Sponsors of the Service Industry Association demonstrate their commitment to the high technology service industry and the association’s mission . It is with these organizations’ support that the SIA can provide even more value to its current and future membership, and help grow its global footprint.


Get involved with an SIA Committee to share and develop best practices and industry benchmarks. If an applicable Committee does not yet exist, consider developing one yourself!


Big Data Committee

Chair: Bernd Appleby, President TERIX Computer Service
Committee Members: Thomas Clauser, Vice President Business Intelligence and Solutions of Essintial Enterprise Solutions
Jerry Edinger, President and CEO CSDP
Dwight Strayer, COO Service Express
John A. Thompson, Managing Director of Information Professionals, GmbH

Until recently used exclusively by major enterprises, Big Data means creating value from large amounts of unstructured and structured data through powerful software analytical tools. The analysis results in hidden correlations, market trends, customer behavior, predictions of operational outcomes and other useful business information that can be used to make better decisions.  

See More Committees


SIA collaborates with like-minded service supply chain organizations who also support enhancing the high technology industry by promoting an open environment of interdependence and co-operation between manufacturers, independent servicers and users by providing value-adding solutions for customers. Current partner organizations include:


The Association of Service and Computer Dealers and the North American Association of Telecom Dealers (Ascdi/NATD) is a not for profit association of companies that buy, sell and service computer, telecom and other technical equipment and solutions.

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